Account & billing / Cancellation

Cancellation

You can cancel a CSVwise subscription at any time. This article covers what happens to your subscription, your data, and your previously-downloaded files.

Stop paying, keep the app

If all you want is to stop the recurring charge, you don't need to uninstall. Free is a real $0 Shopify plan, so switching to it is a normal plan change:

Open CSVwise and click Manage subscription on the plan line at the top.
Pick Free in Shopify's plan picker and approve. There's nothing to pay.

Your install stays, and you keep whatever Free credits you had left. See Downgrades.

Uninstall completely

To remove CSVwise altogether:

In your Shopify admin, go to Settings → Apps and sales channels.
Find CSVwise in your installed apps list.
Open it.
Click Uninstall app. This cancels the subscription and uninstalls the app in one step.

There's no separate "cancel subscription" step before uninstalling. Uninstalling stops the recurring charge immediately.

What gets canceled

The recurring monthly charge. Shopify stops billing you for CSVwise the moment you uninstall. Your current billing period ends without renewing.
CSVwise's connection to your store. The app can no longer talk to your store as of the moment you click Uninstall.
The store-match check. If you were on Pro or Studio, the store-match feature stops working immediately. CSVs you've already downloaded are unaffected.

What does NOT get canceled

Cleaned CSVs you've already downloaded. Those files are yours. Shopify's importer will accept them forever. There's no check-in with CSVwise. Once a file is on your computer, it's a regular CSV.
Products you've already imported. Anything you've imported into your Shopify store using a CSVwise-cleaned file stays in your store. Uninstalling doesn't remove or change those products.

Cancellation terms

CSVwise is month-to-month. You can cancel any time from your Shopify admin, and the two paths above behave differently:

Switch to Free: the new plan applies immediately, and there is no further billing.
Uninstall: the app is removed immediately and the recurring charge stops.

The Free tier doubles as your evaluation period: three full cleanups, no card, no time pressure. We don't publish a fixed refund window for paid tiers, but if something went wrong on our side or CSVwise didn't work as you'd reasonably expect, email us through the Contact page and we'll consider a refund case by case.

What happens to your data after you cancel

CSVwise follows a two-step approach when you uninstall, designed so that accidental uninstalls are forgiving while still meeting privacy rules like GDPR.

Step 1: Temporary hold (immediate)

The moment you uninstall:

CSVwise loses access to your store.
Your account is marked as uninstalled.
Any in-progress cleanups are stopped.
Your remaining cleanups are kept on hold so a reinstall within 48 hours picks them up where you left off.

If you reinstall within 48 hours (say you uninstalled by mistake), your credits come back. A Pro or Studio subscription is canceled at uninstall, so you'll pick your plan again (you aren't double-billed).

Step 2: Permanent deletion (48 hours later)

48 hours after uninstall, Shopify confirms to CSVwise that the uninstall is final. At that point we permanently delete every record we hold about your shop:

Your account record (plan, remaining cleanups, billing state).
Our internal record of the cleanups you ran (counts only, never file contents).
Anything else tied to your shop.

After permanent deletion, there's no way to restore your account. If you come back later, you'll start fresh as a brand-new Free shop with three credits.

This timeline follows Shopify's standard privacy compliance process.

What if I want my data deleted immediately?

Reach out through the Contact page with your shop's address and ask for an immediate delete. We'll action it as soon as we can, and within five business days at the latest. In most cases the standard 48-hour timer completes on its own before then, so the outcome is the same.

Note: this skips the reinstall grace period. If you come back later, you'll start completely from scratch.

Pausing instead of canceling

CSVwise doesn't have a "pause" plan. If you want to keep your account state without paying monthly:

From Pro/Studio: downgrade to Free. You'll keep your account and any Free credits you had left. See Downgrades.
From Free: stay on Free. There's no recurring charge. Free is the resting state.